AutoPilot is a conversational AI platform while Pay is a programmable payment system that lets developers integrate payments into phone services.
The new products include a conversational AI platform called AutoPilot and a PCI-compliant, programmable payment system that lets developers integrate secure payments into phone services. Twilio also announced the GA release of Flex, its contact center platform that covers multiple channels and allows customers to customize interfaces, routing, and reporting.
The next new product is called Pay. In partnership with Stripe, Twilio said Pay will provide customers with the tools needed to process payments over the phone while reducing pain points associated with becoming PCI-compliant. Twilio touts that the service requires only one line of code to activate, and relies on secure payment methods such as tokenization to ensure that credit card information is properly handled. While Stripe is the launch partner for Pay, Twilio will likely add more payment processing platforms in the future.
Finally, Twilio said its programmable contact center platform Flex is now generally available. This move, along with Twilio's recent acquisition of the contact center company Ytica, is part of Twilio's effort to disrupt the nearly $20 billion contact center industry, going head to head with existing call center infrastructure players that deploy on-premise call center hardware and software.
"It's been amazing to see the excitement Flex has created in the contact center market since our launch in March," said Al Cook, general manager of Twilio Flex. "As of today, we will be rolling out Twilio Flex to the thousands of companies who signed up during beta."
Twilio Flex is rolling out with tiered pricing models. Businesses can use it for free with 5,000 active user hours and then scale flexibly with two pricing options: $1 per.
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